pastihoki FAQ
Thousands of users on pastihoki ask similar questions about account setup, deposits and withdrawals, game rules, sports markets, and account security. This page addresses the most common topics so you can find answers quickly. Whether you're new to the platform or an existing member, we've organized our responses by category to help you navigate account management, payments, sportsbook and casino features, and support options.
The FAQ covers day-to-day operational questions—how to register, what information you'll need, how to fund your account, which football tournaments we cover, and how to request features like data deletion or password reset. For detailed policy information, legal terms, privacy practices, or jurisdiction-specific rules, visit our [[terms-conditions|Terms & Conditions]], [[privacy-policy|Privacy Policy]], or [[legal|Legal Notice]]. If your question isn't answered here, our customer support team is available through the in-app chat or email contact form.
We've grouped questions into four main areas: account registration and management, payment methods and transaction handling, game rules and market coverage, and security and data handling. Each answer is designed to be concise and actionable. If you need further clarification or encounter a technical issue, don't hesitate to contact our support team—we're here to help.
- Account and registrationhow to create an account, what identity information we request, password recovery, and account management
- Payments and transactionsdeposit and withdrawal methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), fees, processing times, and payment limits
- Games and marketsfootball betting, live-dealer tables, slot games, esports markets, and game rules
- Security and dataaccount safety, two-factor authentication, data deletion requests, and jurisdiction compliance
Browse our answers below. Click any question to reveal the full response.
Account and registration
When you register on pastihoki, you'll provide a username, email address, phone number, and a secure password. During registration, we also ask for your date of birth to confirm you meet our eligibility criteria. After you create your account, we conduct identity verification (KYC), which requires you to upload a government-issued ID and sometimes a recent photo or proof of address. This verification protects both you and pastihoki and is a standard practice across sportsbook and casino platforms. Verification typically takes a few minutes to a few hours, though during peak times (such as around Liga 1 match days or Idul Fitri holidays) it may take longer. Once verified, you can deposit funds and access all features: football markets, live dealer tables, slots, and esports betting.
No. Each person is limited to one account on pastihoki. If you attempt to open a second account using your name, email, phone number, or ID, we will identify the duplicate during verification and decline it. Multiple accounts breach our terms of service and may result in account suspension or forfeiture of funds. If you've forgotten your password or username, use our password-recovery feature or contact support—we can help you regain access to your existing account rather than creating a new one.
To request deletion of your personal data, log in to your pastihoki account and navigate to Account Settings → Privacy & Data. Select "Request Data Deletion" and submit the form. Alternatively, email our support team from the address registered to your account, clearly stating your request to delete your data. We will review your request and follow applicable data-protection laws (such as Indonesia's Law No. 27 of 2022 on Personal Data Protection). Note that some data must be retained for legal and financial compliance, such as transaction records for a period mandated by law. We will notify you of what data can be deleted and what must be kept. Standard processing time is within thirty days of your request.
No. Each person is limited to one account on pastihoki. If you attempt to open a second account using your name, email, phone number, or ID, we will identify the duplicate during verification and decline it. Multiple accounts breach our terms of service and may result in account suspension or forfeiture of funds. If you've forgotten your password or username, use our password-recovery feature or contact support—we can help you regain access to your existing account rather than creating a new one.
To request deletion of your personal data, log in to your pastihoki account and navigate to Account Settings → Privacy & Data. Select "Request Data Deletion" and submit the form. Alternatively, email our support team from the address registered to your account, clearly stating your request to delete your data. We will review your request and follow applicable data-protection laws (such as Indonesia's Law No. 27 of 2022 on Personal Data Protection). Note that some data must be retained for legal and financial compliance, such as transaction records for a period mandated by law. We will notify you of what data can be deleted and what must be kept. Standard processing time is within thirty days of your request.
Payments and transactions
We at pastihoki do not charge deposit or withdrawal fees. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), the full amount you send reaches your pastihoki account. Your bank or payment provider may charge their own fees—check their terms. When you withdraw, your funds transfer directly to your chosen payment method without pastihoki fees. However, your bank may apply a small transfer fee, and some payment methods have transaction limits set by the provider, not by pastihoki. Always check the payment method's fee schedule before depositing or withdrawing.
Withdrawal requests are reviewed within one business day under normal circumstances. Once approved, funds are transferred to your bank or payment provider and may take one to three additional business days to appear in your account, depending on your bank's processing speed and the payment method. For example, mobile banking and local payment transfers sometimes arrive within an hour, while some bank transfers may take up to three days. Public holidays (such as Idul Fitri or Idul Adha) and weekends may extend the timeframe. If your withdrawal hasn't arrived after four business days, contact our support team with your withdrawal reference number—we can investigate the status with your bank.
Games and markets
Our pastihoki sportsbook covers Liga 1 (Indonesia's top football league), Piala AFF (Southeast Asia's major tournament), Champions League, Premier League, and many other domestic and international football competitions. We also offer markets on badminton, MotoGP, and select esports tournaments (Mobile Legends, Free Fire, PUBG Mobile). Each market includes different bet types: match result (win/draw/loss), handicap, over/under goals, and more. Markets refresh in real time on match days, and you can view odds and place bets on upcoming fixtures. Visit our Sportsbook section to browse current tournaments and markets. If a tournament or league you're interested in isn't listed, contact support—we're always expanding coverage based on user demand.
New accounts on pastihoki are eligible for a welcome bonus offer when you complete registration, identity verification, and make your first deposit. The offer structure varies by promotion season and is subject to terms and conditions. Generally, you'll receive bonus credit on your first deposit; the exact amount and wagering requirements depend on the current promotion. To claim your welcome bonus, ensure you've completed KYC verification and check the Promotions section of your account for active offers and their terms. Note that bonus funds usually have a wagering requirement—you must place bets or play games to the specified multiple before you can withdraw bonus credit as real cash. Always read the full terms before claiming to understand withdrawal conditions and any game restrictions.
Security and support
We at pastihoki offer customer support through multiple channels. Log in to your account and use the in-app chat feature—it's the quickest way to reach our support team for immediate questions. You can also email [email protected] from your registered email address; our team typically responds within one business day. Visit the Help section within your account for a contact form and FAQ. Do not share your password, personal ID, or financial details in any message. Our staff will never ask you for this information. If you suspect account fraud or unauthorized access, change your password immediately and contact support urgently through the in-app chat.